Delivery and Returns

Delivery

LED Torch Shop Delivery despatches all items throughout Australia via Australia Post EParcel service. We choose to ship with EParcel Post to ensure fast and efficient delivery, to utilise their extensive customer service, and to maintain the integrity of the product during delivery as the items are fully trackable. 

We endeavour to use the Australia Post EParcel service/Express Post option, unless batteries are included, whereby we use the Australia Post EParcel road service.

All packages are fully trackable. Customers receive a tracking number by email which allows the parcel to be monitored/tracked by the customer through the Australia Post website. Usual delivery time is 1-3 days from your order date. LED Torch Shop delivers all of its orders fully bubble wrapped and packed, where necessary, within a hard cardboard box to protect goods during delivery.

 

30 Day Return Policy

It is the policy of LED Torch Shop to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address. LED Torch Shop allows the return of un-opened, as new products within 30 days of order shipment. In these cases, LED Torch Shop will freight a replacement item to the customer upon return of the original item. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.

Please choose carefully and read all of the relevant features and specifications on our website that relates to the desired product. Or if needed, contact the office via email or phone to help with your choice of product, as LED Torch Shop does not allow returns simply because a customer has changed their mind about the purchase of a particular item. LED Torch Shop cannot guarantee any returns of products that have been purchased as a result of a mistake.

 

Warranty Returns

For more information on our warranty policy or to request a warranty return, click here.