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Delivery and Returns

Delivery

LED Torch Shop Delivery despatches all items throughout Australia via Australia Post EParcel service. We choose to ship with EParcel Post to ensure fast and efficient delivery, to utilise their extensive customer service, and to maintain the integrity of the product during delivery as the items are fully trackable. 

We eneavour to use the Australia Post EParcel service/Express Post option, unless batteries are included, whereby we use the Australia Post EParcel road service.

All packages are fully trackable. Customers receive a tracking number by email which allows the parcel to be monitored/tracked by the customer through the Australia Post website.  Usual delivery time is 1-3 days from your order date. LED Torch Shop delivers all of its orders fully bubble wrapped and packed, where necessary, within a hard cardboard box to protect goods during delivery.

 

30 Day Return Policy

It is the policy of LED Torch Shop to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address. LED Torch Shop allows the return of un-opened, as new products within 30 days of order shipment. In these cases, LED Torch Shop will freight a replacement item to the customer upon return of the original item. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.

Please choose carefully and read all of the relevant features and specifications on our website that relates to the desired product. Or if needed, contact the office via email or phone to help with your choice of product, as LED Torch Shop does not allow returns simply because a customer has changed their mind about the purchase of a particular item. LED Torch Shop cannot guarantee any returns of products that have been purchased as a result of a mistake.

 

Warranty Returns

For more information on our warranty policy or to request a warranty return, click here.

 

 

Buy now, pay later!

 

Using Afterpay you can pay for your order over 8 weeks. There's no interest and nothing to pay today.
Payment will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks, and you will receive your order immediately.

 

You simply need:

  • A debit card or credit card
  • To be over 18 years of age
  • To live in Australia

 

To use this service simply:

  • Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 for first purchases. Once first purchase has been fully paid you will be eligible for a new afterpayment of up to $800.
  • On the checkout page select Afterpay as your payment method.
  • Enter your details with Afterpay and you're done.

 

The funds for the first payment will need to be available on the card at time of checkout, however the first payment won't be deducted for 14 days.

 

There's no waiting and we'll ship out your order immediately as normal.