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Delivery and Returns


LED Torch Shop Delivery despatches all items throughout Australia via Australia Post EParcel service. We choose to ship with EParcel Post to ensure fast and efficient delivery, to utilise their extensive customer service, and to maintain the integrity of the product during delivery as the items are fully trackable. 

We eneavour to use the Australia Post EParcel service/Express Post option, unless batteries are included, whereby we use the Australia Post EParcel road service.

All packages are fully trackable. Customers receive a tracking number by email which allows the parcel to be monitored/tracked by the customer through the Australia Post website.  Usual delivery time is 1-3 days from your order date. LED Torch Shop delivers all of its orders fully bubble wrapped and packed, where necessary, within a hard cardboard box to protect goods during delivery.


30 Day Return Policy

It is the policy of LED Torch Shop to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address. LED Torch Shop allows the return of un-opened, as new products within 30 days of order shipment. In these cases, LED Torch Shop will freight a replacement item to the customer upon return of the original item. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.

Please choose carefully and read all of the relevant features and specifications on our website that relates to the desired product. Or if needed, contact the office via email or phone to help with your choice of product, as LED Torch Shop does not allow returns simply because a customer has changed their mind about the purchase of a particular item. LED Torch Shop cannot guarantee any returns of products that have been purchased as a result of a mistake.


Warranty Returns

LED Torch Shop handles warranty returns to the manufacturer on behalf of our customers. Many items have a direct manufacturer warranty so you can contact the manufacturer directly regarding the item if there is a fault. Check the warranty card with your particular item for replacement information before contacting LED Torch Shop.

Please take note of the following points regarding the return of goods:

  1. No financial reimbursement is applicable on warranty items.
  2. LED Torch Shop must be notified by email of an intended return in advance of shipping back to our warehouse.
  3. LED Torch Shop incurs freight costs for delivering products to customers. All shipping costs associated with warranty returns after the 30 day period of delivery, including insurance, are to be paid by the customer.
  4. Items returned exhibiting transit damage, as a result of improper or inadequate packing by the customer, will render the manufacturers warranty null and void. Please ensure all items returned are appropriately packed.
  5. Items returned must be in original undamaged packaging with all original components and accessories.
  6. Items returned must not exhibit damage as a result of use and must be in original cosmetic order – this means no scratches, dents, chips, cracks or missing components.
  7. Any return of goods found to be faulty as a result of improper use or treatment will be rejected and the customer made liable for any costs associated with the replacement or repair of the item. This includes improper installation or modification or running the item outside of its specifications.
  8. Please use care when returning warranty items for replacement and remember it is the manufacturer that you have to convince about a warranty return, not LED Torch Shop.
  9. Be sure that the fault lies in the equipment before you return it as many items returned are found to be 100% functional. Items found to be functional on return to LED Torch Shop will incur a fee and additional shipping costs to have it returned to the customer.

LED Torch Shop and associated product manufacturers are not responsible for customers' failure to read or understand the owners manual. Make sure you have read the instructions related to your purchased product and are familiar with the operation of your goods before asking for a return.


Return Address:

PO Box 20 North Geelong BC Victoria 3215.

Buy now, pay later!


Using Afterpay you can pay for your order over 8 weeks. There's no interest and nothing to pay today.
Payment will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks, and you will receive your order immediately.


You simply need:

  • A debit card or credit card
  • To be over 18 years of age
  • To live in Australia


To use this service simply:

  • Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $800.
  • On the checkout page select Afterpay as your payment method.
  • Enter your details with Afterpay and you're done.


The funds for the first payment will need to be available on the card at time of checkout, however the first payment won't be deducted for 14 days.


There's no waiting and we'll ship out your order immediately as normal.