Shipping & Returns
LED Torch Shop delivers all torch items via Express Parcel post throughout Australia. We choose to ship with Express Parcel Post to ensure fast customer service and to help keep the integrity of the product during delivery. Usual delivery time is 1-2 days from your order date.
LED Torch Shop delivers battery orders via Parcel Post as there is a restriction on sending batteries with Express Parcel Post. Usual delivery time is 3-4 days from your order date.
It is the policy of LED Torch Shop to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address. LED Torch Shop provides 7 days in which to be notified of an item which is not functioning on arrival. In these cases, LED Torch Shop will freight a replacement item to the customer. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.
LED Torch Shop handles warranty returns to the manufacturer on behalf of our customers. Many items have a direct manufacturer warranty so you can contact the manufacturer directly regarding the item fault. Check the warranty card with your particular item for replacement information before contacting LED Torch Shop.
Please take note the following points regarding returns:
1. No financial reimbursement is applicable on warranty items.
2. LED Torch Shop must be notified by email of an intended return in advance of shipping back to our warehouse.
3. LED Torch Shop incurs freight costs for delivering products to customers. All shipping costs associated with warranty returns after the 7 day period of delivery, including insurance, are to be paid by the customer.
4. Items returned exhibiting transit damage, as a result of improper or inadequate packing by the customer, will render the manufacturers warranty null and void. Please ensure all items returned are appropriately packed.
5. Items returned must be in original undamaged packaging with all original components and accessories.
6. Items returned must not exhibit damage as a result of use and must be in original cosmetic order - this means no scratches, dents, chips, cracks or missing components.
7. Any return of goods found to be faulty as a result of improper use or treatment will be rejected, with the customer liable for any costs associated with the replacement or repair of the item. This includes improper installation or modification or running the item outside of its specifications.
8. Please use care when returning warranty items for replacement and remember it is the manufacturer that you have to convince about a warranty return, not LED Torch Shop.
9. Be sure that the fault lies in the equipment before you return it as many items returned are found to be 100% functional. Items found to be functional on return to LED Torch Shop will incur a fee and additional shipping costs to have it returned to the customer.
LED Torch Shop and accossiated product manufacturers are not responsible for a customers failure to read or understand the owners manual. Make sure you have read the instructions related to your purchased product and are familiar with the operation of your goods before asking for a return.
LED Torch Shop does not allow returns simply because a customer has changed their mind or has had second thoughts about the purchase of a particular item. Please select your item carefully before purchasing and make sure you have read all of the relevant features and specifications on our website that relate to the desired product.
LED Torch Shop cannot guarantee any returns of products that have been purchased as a result of a mistake.